Privacy Policy

• Contact details: name, email address, phone number, and postal address (if provided).
• Booking information: appointment history, service preferences, and stylist notes relevant to your treatments.
• Health and consultation information: relevant allergy, skin, or scalp information you choose to share with us to ensure safe treatment.
• Payment information: processed securely through our payment provider; we do not store full card details on our own systems.
• Website usage data: IP address, browser type, and pages visited, collected automatically via cookies and similar technologies.
• Photographs: images taken with your consent for portfolio or marketing purposes.

• Book, manage, and remind you of appointments.
• Provide safe and personalised hair and beauty services.
• Process payments and issue receipts.
• Send you marketing communications, promotions, or updates, where you have opted in.
• Improve our website, services, and customer experience.
• Comply with legal and regulatory obligations.

Where applicable data protection law requires it, we rely on the following legal bases to process your information: performance of a contract (fulfilling your booking), your consent (for marketing communications and photography), and our legitimate interests (such as improving our services and preventing fraud).

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings; please note that some parts of our website may not function as intended if cookies are disabled.

We do not sell your personal information. We may share your information with:

• Service providers, such as our booking and payment platforms, who process data on our behalf under appropriate confidentiality and security obligations.
• Legal or regulatory authorities, where required by law.

We do not share your health or consultation information with third parties except as necessary to provide your treatment safely or where required by law.

We retain your personal information for as long as necessary to provide our services, maintain accurate business and treatment records, and comply with legal obligations. Booking and consultation records may be kept for a reasonable period after your last visit to ensure continuity of care for future appointments.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal or record-keeping requirements.
• Withdraw consent to marketing communications or photography at any time.
• Object to or restrict certain types of processing.

To exercise any of these rights, please contact us using the details below.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our services may be provided to minors with parental or guardian consent. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.